Privacy Policy

By completing the flight delay claim form on you consent to instruct our approved legal representative to present a claim to the airline on behalf of the passengers listed above which could include issuing proceedings. You understand that they work on a no-win-no-fee basis, which means if they aren’t successful you won’t have to pay anything. When they do recover compensation from the airline they will deduct their fees

We at, Inc. are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information. In general, you can visit's Web pages without telling us who you are or revealing any Personal Information about yourself.

If you choose to provide us with your Personal Information on the Web, we may transfer that Information within, its affiliated companies, its clients or to's third-party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, intends to adhere to the principles set forth in this Online PRIVACY POLICY even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an "adequate" level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

Cookies and Tracking Technologies

Some of our Web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about Web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of website.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your Web experience. We may also analyze information that does not contain Personal Information for trends and statistics.

You may control the cookies used by the Site by modifying the settings in your browser to change your cookie preferences. If cookies are disabled, this may mean that the Site will not work effectively. For more detailed information about cookies and how they can be managed and deleted please visit

Third party vendors, including Google, show our ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.


Where collects Personal Information on the Internet, we intend to post a purpose statement that explains why Personal Information will be collected and whether we plan to share such Personal Information outside of or those working on's behalf. does not intend to transfer Personal Information without your consent to third parties who are not bound to act on's behalf unless such transfer is legally required. Sometimes the purpose statement for our websites are set forth in privacy policies specifically set forth or linked to from that page.

With respect to entering your Personal Information on the website for a flight delay claim, we will notify you if or's network of specialists advistors will be contacting you with respect to your flight claim. If you wish not to share your Personal Information, you are not obligated to fill out any form requesting such information, although we will not be able to provide you with any specialist advisor that may be available in your area. If is not able to match you with a specialist advisor, it may provide your Personal Information to its affiliates that may be able to match with you a specialist advisor in your area. All the entities mentioned in this paragraph would have access to your Personal Information that you voluntarily submit to

Furthermore, by submitting your email address to us on our websites, you consent ("opt-in") to receive's newsletter which may consist of commercial advertisements. complies with the CAN-SPAM Act of 2003 and we give you the opportunity to opt-out of commercial email sent by or on behalf of

Third Party Partners

We use third party partners to provide you with the best possible options for your inquiry. By using our services, you grant us explicit consent to pass your details to these third parties for the purpose of contacting you with respect to your flight claim.

You agree that the third party partners may contact you via Phone, Email, SMS(Text), Post to discuss your original request and also that they may follow up on an annual or 6-monthly basis.

In the event that you no longer wish to be contacted by any of our third party partners you will need to be in contact directly with them to withdraw your consent, this can generally be achieved by responding to their attempts at contact and notify them of you withdrawing consent. You may also submit a “Right To Be Forgotten” request directly to us via


You may choose whether or not to provide Personal Information to The notice we intend to provide where collects Personal Information on the Web should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit most of's websites, but you may be unable to access certain options, offers, and services that involve our interaction with you.

If you chose to have a relationship with, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

To have your Personal Information completely removed from our databases, if feasible, simply contact us at and provide the name of the service for which information was provided, your full name, mailing address, phone number and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action.


Wherever your Personal Information may be held within or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.

Retention of Your Data

We determine an 12-month retention period for your data. We will never excessively store or hold your information for more than legally required.

Details of Data Transfer

Your data will only ever be transferred via secure methods to ensure your data is safe and never passed to any unwarranted third parties, we generally transport your data via a SSL secured HTTPS connection. Your data will never be willingly passed to individuals/organisations/companies that do not comply with the GDPR.

Withdrawing Consent

If you no longer wish to receive information directly from or our subsidiaries, then you are able to simply withdraw your consent. This can be done via email to with the email subject header “Withdrawing Consent”.

Under GDPR you also now have the right to be forgotten, this consists of and our subsidiaries ceasing contact with you and also requesting that any third parties that we passed your details too also stop contacting you and delete your information from their records. This can be done via email to with the email subject header “Right To Be Forgotten”.

Your right to the information we hold on you

As detailed within the GDPR you have full rights to access for all of the information we hold about you. This can be retrieved free of charge and will contain a complete record of all the information the Site holds about you. This can be requested via emailing with the email subject header “Data Access Request” and by providing reasonable proof of your identity.

You also have the right to withdraw consent and complain (both detailed below) along with all other rights as declared by the GDPR. We do not dispute any of your rights and allow you to make any lawful request inline with the GDPR.


To the extent that you do provide us with Personal Information, wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the Web, our goal is to provide a means of contacting should you need to update or correct that Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.


Protecting your privacy online is an evolving area, and's Web sites are constantly evolving to meet these demands. If you have any comments or questions regarding our Online PRIVACY POLICY, please contact us at While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

Your Consent

By using this Web site, you consent to the terms of our Online PRIVACY POLICY and to's processing of Personal Information for the purposes given above as well as those explained where collects Personal Information on the Internet. Should the Online PRIVACY POLICY change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

Contacting Us

Should you have any questions regarding your privacy and/or data that are not detailed throughout this Privacy Policy then we provide you with the following details for contact, the Data Protection Officer, and the Data Controller. The Data Protection Officer and Data Controller accept liability for the lawful processing of your data and agrees to only use your data lawfully and only collect necessary and non-excessive data.

Registered Data Protection Officer: Ovidiu Grosu contactable via with the subject header “Data Protection Officer”

The Data Controller for the purpose of this Privacy Policy is, and can be contacted via with the subject header “Data Controller”